You’re creating your notes on the computer or chatting with friends on your smartphone meanwhile the app crashes. You start it back up, only for the application to shut down again. When an app starts acting like this, it’s a huge inconvenience. But there’s the good news: troubleshoot a crashing app isn’t too complicated, whether you’re on Android, iOS, Windows, or macOS. In this guide, we’ll walk you through the essential steps you should take to secure everything run smoothly again. However, make sure to double-check that your problems are related to one app in particular. If several programs are misbehaving, then you might be facing a more significant problem with your computer or smartphone.
For a more comprehensive reset, go to Settings > Apps, select the glitchy application from the list, plus tap on a Clear cache. The next time that app loads, it will refresh its data, which should erase the corrupted bits. If these finishes do the trick, tap Clear data on the same screen as the Clear cache option. That deletes all stored data, resetting the app to the state when you first installed it. That indicates you’ll have to log back and reconfigure your settings. Still, the hassle is deserving it if this step fixes the problem.
With a program that retains misbehaving, there might be a significant issue with the app’s code, or it could no longer be cooperative with your device. The developers might be aware of these queries, so you should check whether there’s an update that solves them. Start the Play Store app, tap the menu button on the top left, choose My apps & games, and select the app in question. Install any updates furthermore see if it makes a difference. Updating your Android operating system could also reduce compatibility issues. Check for Android updates in Settings > System > System update.
If you don’t view updates, or they don’t affect how an app runs, then uninstalling plus reinstalling the program might help. Head back to the app’s Play Store listing also tap Uninstall. Once this method is complete, the button should revert to Install. Restart the phone, when open Play Store and install the app once more.
After all, this, if the app is still causing queries, it’s time for the last resort: Contact the developer directly plus explain your issue. On the app’s Play Store listing, you should see a Send email option to help you get in touch.
First, refresh the app’s cache by removing it from memory: Double-tap the Home button furthermore swipe up on the app that’s causing issues. On the iPhone X, this method is slightly different. You want to swipe up from the bottom of the screen plus hold to see the apps, tap and stay on the relevant app, moreover then flick it upward. Next, force a reboot by pressing down the Home and Side buttons until the Apple logo appears. On the iPhone X, you restart by pressing plus releasing the Volume up button, then pressing and releasing the Volume down button, then pushing and holding the Side button until you see the logo.
iOS doesn’t let you clear an app’s cache or its data. So your next move should be updating the app. Open up the App Store, tap the Updates tab, moreover install any updates you see. While you’re at it, check for any following iOS updates in Settings > General > Software Update.
If the troublesome app doesn’t have an available update or updating it merely doesn’t work, then it’s time to uninstall including reinstall the app. That should clear out any corrupted data or poorly-configured settings, forcing the application to start over from scratch. Press also hold the app icon on the home screen, tap the X icon that appears, then select Delete. Restart your phone also reinstall the app from the App Store.
Exceeding a reinstall, your final step should be to reach out to the developer. Go back to the app’s App Store listing and look for the Developer Website entry. That should lead you to contact details where you can ask about the problems you’re having.
Windows don’t have a central application-management system like a smartphone does so that the update process will vary slightly from app to app. First, open the application and see whether the menu includes an update option. Or go to the app’s official website to see whether the latest version is available for download. Programs you purchased from the Microsoft Store are more accessible: You can update them in bulk. Head to the taskbar, search for “Microsoft Store,” and select the top option. Then click the menu button also pick Downloads and updates > Get updates.
Your computer is a more complicated beast than your smartphone, which means there are more potential query areas. So in addition to updating the problem application, you should make sure your other apps are up to date as well. While you’re at it, go to Settings > Update & Security and install any pending updates appear on that screen.
If updating the app doesn’t fix it, your next move is to clear its data cache, potentially removing any bugs. On Windows, the only method to do this is by uninstalling and reinstalling the program. To lift a plan, hit the Start menu also select the cog icon to open Windows Settings. Choose Apps, find the problem program, furthermore click Uninstall to remove it. Next, reinstall the application from the web or the Microsoft Store.
While problems keep cropping up after that, it’s time to get in touch with the developer team. The application website should point you to whatever support system the developers offer.
First, install updates. For applications, you installed from the internet, check the menu for an update option, or get the latest version from the web. Anything you acquired from the Mac App Store will notify you automatically when updates are available. Check on also install pending updates by opening App Store and selecting the Updates tab.
The corresponding tab will notify you if any macOS updates are available. If a new version of the operating system has freshly been released, but you haven’t installed it although, then some of your installed programs might occasionally experience bugginess due to compatibility problems. Update the operating system to eliminate that problem. As on Windows, one of your apps might be going haywire in response to another form instead even a hardware device. If you’ve recently changed something regarding your system, that might be a clue. That’s why it’s necessary to also keep all your other software up to date, even if you do not see any buggy behavior in other apps.
If updates don’t fix your application, then clear as much of its data as possible by uninstalling also reinstalling the application. If you installed the app off the Mac App Store, next open Launchpad, click moreover hold the app’s icon and select the X icon that pops up. For programs installed separately, look for an uninstaller tool, which should appear in the program’s folder in Finder > Applications. If you can’t find an uninstall option, drag the app from Applications to Trash; then click and hold on Trash and select Empty Trash.
Other troubleshooting tips
As we’ve mentioned, your computer is more sophisticated than your smartphone, which means a problem has more potential culprits. Extensions and faulty hardware can make your apps act up.
Computer programs like web browsers often work with third-party extensions—and a bad plug-in can cripple them. If you think this might be the cause of your woes, try disabling the add-ons for your browser (or whatever application you’re using) one by one. In Chrome, go to Chrome menu > More tools > Extensions; in Firefox, choose Firefox menu > Add-ons; in Microsoft Edge, choose Edge menu > Extensions; and for Safari open Safari > Preferences > Extensions.
In addition to extensions, recently-installed hardware devices can cause app issues, mainly when the method in question is older. To check whether it’s to blame, disconnect the hardware also see if this clears up your problems. If it does, next you might be able to fix the issue by getting updated hardware drivers from the manufacturer’s website.
Ultimately, whether an app is misbehaving on your computer or your phone, you can regularly consult the internet. A quick web search can turn up apparent issues with specific apps, along with possible fixes for the problems. Even if your research fails to find an answer, you’ll at least know that the fault doesn’t lie with you.