AT&T has agreed to pay a $5.25 million fine to settle an investigation into a pair of nationwide 911 outages that occurred in early 2017. The Federal Communications Commission said the first outage, on March 8th, lasted about five hours and affected 12,600 callers. The second, on May 1st, lasted 47 minutes and resulted in 2,600 failed 911 calls.
“Such preventable outages are unacceptable,” the FCC wrote in a statement announcing the settlement. “Robust and reliable 911 service is a national priority, as repeatedly expressed by both Congress and the Commission.”
In addition to the fines, AT&T is also required to make changes to help minimize issues should an outage happen again and to make sure it informs the proper parties about such outages. The FCC says AT&T failed to “quickly, clearly, and fully notify” the affected 911 call centers.
The outages impacted people on AT&T’s network using Voice over LTE, which many modern phones will default to if the service is supported. AT&T had been making network changes on those days, and they apparently went awry, preventing 911 calls from being routed to call centers.
“Providing access to emergency 911 services is critically important, and to that end we cooperated with the FCC in their review,” an AT&T spokesperson said in a statement. “These events resulted from planned network changes that inadvertently interfered with the routing of 911 calls. We’ve taken steps to prevent this from happening again.”
This is a really small fine for AT&T to pay (the company…